1. What Feed2Back Does
Feed2Back lets you collect customer feedback via a small widget on your website and view submissions in a simple dashboard. You can customize which fields to collect (name, email, rating, message) and submit feedback via a secure HTTP endpoint with a project API key.
2. Your Account
- You are responsible for maintaining the security of your account and API keys.
- Do not share your API key publicly; regenerate it if you think it’s exposed.
- You are responsible for the content you collect and for complying with your own legal obligations when collecting personal data from your users.
3. Acceptable Use
- Do not use Feed2Back to collect illegal content or to harass, spam, or violate others’ rights.
- Do not attempt to disrupt our service or access data that is not yours.
4. Plans and Payments
We offer Starter, Standard, and Pro annual (12‑month) plans. Trials last 14 days. Payments are processed by a third‑party provider. When a payment completes, your plan is updated accordingly.
5. Upgrades and Renewals
- Upgrades take effect immediately. The new plan term runs for 12 months from the upgrade date (no proration or credits for remaining time in your previous term).
- Renewals (manual or automatic, if enabled in the future) extend your term by 12 months from the renewal date.
6. Refunds
Payments are non‑refundable. If your account cannot access the service for a continuous period exceeding 30 days due to our fault, contact us; we may provide a pro‑rated remedy at our discretion.
7. Features and Pricing Changes
We may introduce new features or adjust plan pricing. Some new features may only be available on updated plans; existing customers on legacy plans may need to move to the new pricing to access them.
8. Service Changes
We may change or discontinue features with notice when possible. We will make reasonable efforts to keep the service available, but there may be downtime for maintenance or issues beyond our control.
9. Data Ownership
You own your project data and feedback submissions. We do not sell your data. We store and process it to provide the service and to improve reliability and security.
10. Disclaimer
Feed2Back is provided “as is.” To the maximum extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, and non‑infringement.
11. Contact
Questions? Email support@feed2back.site.