1. Information We Collect
- Feedback data your users submit: message, and optionally name, email, rating.
- Technical metadata: IP address and user agent, to help prevent abuse and for security.
- Account data you provide when you register and manage your profile.
- Payment information is processed by our payment provider; we store plan details and status, not full card data.
2. How We Use Information
- To operate and provide the service (widget, dashboard, API).
- To secure the service, prevent abuse, and troubleshoot issues.
- To communicate about your account, billing, and important updates.
3. Data Sharing
We do not sell your data. We share minimal data with service providers (e.g., payment processing) as needed to run Feed2Back.
4. Data Retention
We retain data for as long as your account is active or as needed to provide the service. You can delete feedback and projects from your dashboard. You can also contact us to request deletion.
5. Your Choices
- Configure which fields your widget collects (name, email, rating).
- Delete individual feedback or entire projects from the dashboard.
- Contact us to access, correct, or delete your account data.
6. Security
We use standard security practices for a Django web application. No method of transmission or storage is 100% secure; please keep your API keys confidential.
7. Contact
Questions about privacy? Email support@feed2back.site.
8. GDPR Notice for EU/EEA Residents
Data Controller
Feed2Back is the controller of your personal data when you use our service. Contact: support@feed2back.site.
Legal Bases for Processing
- Performance of a contract: to provide the widget, dashboard, and account features.
- Legitimate interests: to secure our service, prevent abuse, improve reliability, and provide support.
- Consent: when you opt into optional fields or marketing communications (you can withdraw any time).
- Legal obligations: to comply with applicable law and regulatory requirements.
Your Rights
You may have the following rights under the GDPR:
- Access, rectification, and erasure of your personal data.
- Restriction or objection to processing, and the right to data portability.
- Right to withdraw consent where processing is based on consent.
- Right to lodge a complaint with your local supervisory authority.
International Data Transfers
When we transfer personal data outside the EU/EEA, we rely on appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms to protect your data.
Processors
We use third‑party service providers (e.g., hosting, email, payment processing) to operate Feed2Back. These providers process data on our behalf under contracts that require appropriate security and confidentiality.
Exercising Your Rights
To exercise your rights, contact support@feed2back.site. We may request information to verify your identity and will respond in accordance with applicable laws.